ePowertrain Service Excellence to Eliminate Repair Anxiety While Empowering First-Time EV Owners, Drivers, and Dealers.
In the evolving electric mobility industry, where ‘range anxiety’ often accompanies ‘repair anxiety’, Electra EV stands out through a comprehensive service partnership model that supports our chosen goal of accelerating the adoption of electric mobility in India.
Our after-sales service and diagnostics practice form a core component of our customer promise as an offering. Our service engineers work with missionary zeal to ensure that every electric vehicle can run with uninterrupted performance, optimised uptime, and customer confidence.
Our skilled team of engineers deployed across 120+ cities, including mainland India and the Andaman & Nicobar Islands,is the largest independent ePowertrain after-sales service and diagnostics team in the country.
Our nationwide service ecosystem currently supports more than 20000 vehicles and 400+ OEM dealerships. From fleet applications to passenger EVs, and especially for first-time EV users, our after-sales organisation combines technical depth, digital intelligence, and a service mindset that transforms data into insight and support into sustained performance.
Service as a Differentiator
Service as a Differentiator
Our team supports customers with:
– 24×7 Remote Diagnostics, powered by in-house software compatible with SAE J1939, ISO 11898 CAN, and ISO 14229-1 UDS protocols, enabling faster fault detection and predictive maintenance.
– On-site and online assistance, supported by real-time tracking through the Air Traffic Control (ATC) methodology.
– Tiered service resolution commitments (L1–L3) to minimise downtime for fleet and retail users.
– Preventive maintenance and on-field training, empowering both dealerships and first-time EV owners to maintain vehicles at peak performance.
– Dealer enablement programs like Train-the-Trainer and Service Acceleration Meets (SAM) to accelerate EV service readiness across OEM networks.
Diagnostics-Driven Design Feedback
Our service network does more than maintain vehicles; it helps our engineers build better products. Every diagnostic log, range report, and field issue analysis feeds directly into our R&D and product engineering teams. Effective SLAs between service and design engineers ensure that real-world insights become design improvements, optimising battery life, torque management, and powertrain efficiency for various factors, including climate, terrain, driving conditions, and more.
This continuous feedback loop ensures that each new generation of Electra EV powertrains is more robust, intelligent, and responsive to how real users drive and charge their vehicles.
Nationwide Service Network
Electra EV’s hub-and-spoke service architecture ensures quick and reliable response across India.
– Expert service engineers cover all four regions — North, South, East, and West — ensuring uniform service quality.
– Refurbishment and diagnostics centres in Coimbatore and Pune, with expansions underway in Delhi and Kolkata.
– Strategic partnerships with OEMs and regional service partners for faster turnaround times and local availability of critical components.
Battery Refurbishment at Electra EV
Our battery refurbishment program helps extend the usable life of EV batteries through precision engineering, proprietary diagnostics, and strict validation protocols. Each pack is assessed, restored, and certified to meet stringent quality and safety standards, ensuring consistent performance and reduced lifecycle costs. By integrating refurbishment into its broader circular energy strategy, we are actively contributing towards lowering material waste, enhancing reliability, and supporting sustainable mobility at scale. Our battery refurbishment program reaffirms our commitment to responsible innovation, built for India and trusted worldwide
Customer-Focused, Data-Backed
With our after-sales service and diagnostic teams, we are building trust and continuity while handholding first-time EV
owners, drivers and dealers through unmatched ePowertrain service and diagnostic excellence.
With Electra EV, every service touchpoint contributes to a real-time data ecosystem that continuously strengthens product reliability. From government and institutional fleets to first-time private EV owners, our goal is simple: to deliver uptime assurance, transparent communication, and predictive care that make Electra EV a trusted partner for
every drive.