The dynamic team of Service Engineers from Electra EV are present in 45+ cities across main land India and Andaman & Nicobar Islands supporting customers connected to 75 OEM dealerships.
Powertrain solutions from Electra EV come with after-sales support & diagnostic services that reinforce the company’s commitment towards faster adoption of electric mobility itself. This is especially true of fleet applications in the evolving electric mobility industry in India.
While the elimination of EV down-time is critical for fleet end-users, service engineers from Electra EV make the crucial difference, hand-holding first-time EV drivers and dealerships while ensuring that the vehicles run at peak performance at all times. Currently, the team supports 2000 plus Tigor EVs and 400 Nano EVs.
The Electra EV team works closely with dealership personnel and help accelerate their learning curves for servicing and maintenance of EVs, as opposed to traditional IC engine scenarios.
Electra EV brings unparalleled expertise in the area of EV sales support and diagnostics:
- Remote Diagnostics that reduce the time and cost impact
related to fault diagnosis and issue resolution - Preventive maintenance, issue resolution and live customer
training through regular field visits and at dealerships. - In depth experience in catering to Government as well as Private
Fleet Customers, as per respective requirements and processes. - Leveraging people, process and technology expertise for the
application of agile and state-of-the-art tools that ensure error-
free and economical functioning of EVs
The team of Electra EV service engineers also leverage in-house diagnostic software that is compatible with SAE J1939, ISO 11898 CAN and ISO 14229-1 UDS protocol.
The Electra EV after-sales service nodes across also enable a unique design thinking approach towards powertrain development with a continuous supply of data and analytics pertaining to range and torque from real use-case scenarios in varying conditions across the country. The data enables Electra EV to build upon its core strengths in powertrain optimisation and energy utilization.
“As a technology platform operator utilizing
conventional as well as electric vehicles, we require
speedy support backed by experience in EVs. We
want to thank the Electra EV service engineers
team for their quick coordination and support for Battery health diagnostics for our Tigor XM+ EVs.
The team put in a lot of effort for the trial run on a
weekend, and we sincerely appreciate the high
levels of passion and dedication in the team.
Thanks, Electra EV”
Sr Manager – Operations | CAB-EEZ INFRA TECH PVT. LTD., Mumbai